Frequently Ask Question

To contact our industry experts online, send your questions through at the tab stating “Ask Our Pharmacist Your Questions” This option is present on all the drug information pages. You can also fill the form in the Contact Us section where it says, “Ask Our Pharmacist Your Questions”. Easy and free!


At AMS Pharmacy, we give in our best efforts to ensure that you are fully satisfied with our products and services. And we are more than happy to provide you with a full refund, based on the conditions given below:

Full Refund is Possible If:

(a) you have received a defective item.

(b) the ordered item is either lost or damaged during its delivery processing. 

(c) the ordered item/medicine is past its expiry date.

In order to request a refund, you can simply email us your order credentials, enclosing the reason why you’re requesting a refund. We take our customer's feedback very seriously and apply it to constantly improvise in terms of our quality of service.


At AMS Pharmacy, your privacy and security are of prime importance to us. We are dedicated to protecting the confidentiality and privacy of your personal information (your name, address, email address, credit card information) and we never share them with any third person of a company. It is used only by our authorised team to process your order.

AMS Pharmacy uses a third-party payment processing service to process all credit/debit card payment transactions. These transactions are PCI-compliant, which is the most rigid level of certification standard which ensures all cardholders’ data is stored and processed securely by using the industry level encryption technology.

The medications that you avail at our pharmacy are of the supreme quality. The prescription medications that we provide are produced by world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other industry giants. They are manufactured under critical government supervision, packed in factory-sealed blister packs and free form human touch.

A prescription document can be uploaded once in order. You can still upload the remaining prescription(s) in a new order.

No. AMS Pharmacy does not charge any of the additional professional fees on your prescription drug orders. Those charges are already included in the prices of our products.

Yes, we deliver our products to any address in Australia

Depending on the delivery location and the type of product you order, delivery times may vary.